When something is this easy to use and this intuitive, we understand why it might be taken for granted. That’s the way it should be. Technology, at its best, is transparent. Tiger Innovation 2020 is specifically designed for the hospitality industry. We’ve combined voice mail, automated attendant, and wake-up calls into one powerful system. TIGER Innovation 2020 provides an extensive set of features that turn your guest phones into complete information centres. While your guests will appreciate its benefits, you’ll enjoy increased productivity and profitability. TIGER Innovation 2020 will interface with your existing equipment, so there’s no need to replace your phone system. It’s so dependable and seamless, you’ll forget it’s there.

The finest hotel communications tool available

Designed for the discriminating property, TIGER Innovation 2020 provides guests and hotel staff with convenient, flexible features that allow hotel guests and staff to take control of how and when they communicate. TIGER Innovation 2020 is the total package. Quite simply, it’s voice mail with the works.

  • All of your messages, all of the time
    No longer will hotel staff or guests need to check multiple mailboxes. When either activates InnConnect Call Forwarding – standard with TIGER Innovation 2020 – calls are no longer missed. Upon activation, callers have the option to leave a message or reach the guest/staff person at their mobile phone. Calls can be screened by the recipient who makes the choice to take the call or send the call back to the TIGER Innovation 2020 voice mail system.
  • Reliability you can trust
    Technology should be transparent. It should just work. All of the time. TIGER Innovation 2020 offers the best software, hardware, and redundancy. TIGER Innovation 2020 is designed to perform perfectly, 24-hours-a-day. It’s so dependable and seamless, you will forget it’s there.
  • Not just a phone – a complete information centre
    Like our other products, TIGER Innovation 2020 provides extensive features which turn a telephone into a complete information center. Guests will appreciate that TIGER Innovation 2020 is easy to use and convenient, and you’ll appreciate its reliability and the improved communication among hotel staff. TIGER Innovation 2020 will interface with a hotel’s existing equipment, resulting in seamless integration of the hotel’s phone switch and Property Management System.
  • Voicemail that can grow with you
    TIGER Innovation 2020 robust messaging features can be enhanced even further during the initial installation or at a later date. Tiger InnOvation 2020 will accommodate the addition of Tiger Hotel Pro, PrivateLine DID Server, and InnCommand Fax Serving Module.

BENEFITS

  • Guest Voice Messaging eliminates the need for message taking and delivery, freeing up valuable staff time.
    Staff Voice Messaging creates more efficient staff communications. Special instructions, work schedules and maintenance orders can all be communicated through InnOvation 2020.
  • Call Forwarding means neither guests nor staff need ever miss a call. InnOvation 2020’s built-in InnConnect feature allows callers the option to connect to another number, such as a mobile phone.
  • Automated Guest Services provides information to your guests with the touch of a button. Guests can get travel information, weather forecasts, road conditions, current time, room service or local food delivery, directions to the airport, and much more.
  • Automated Attendant transfers outside calls directly to departments or individuals while your operator remains available.
  • Property Management System Integration allows InnOvation 2020 to automatically activate and deactivate a guest mailbox in the system. A guest’s messages and mailbox settings can be moved automatically when a room move message is received by InnOvation 2020 from the hotel PMS.
  • Wake-up Calls are guest-programmable and handled automatically by InnOvation 2020.

InnConnect Call Forwarding

    Calls forwarding to mobile phone through simple activation/deactivation
    Can be configured through AGS or staff/guest tutorial
    System provides verbal confirmation of number, performs test call
    Caller has option to leave message or dial mobile phone
    Caller-recorded name
    Guest/staff can accept or reject call
    Staff user assigns key for InnConnect
    Staff user alerts caller in greeting how to access InnConnect

Automated Guest Services

  • Fully-configurable Guest Services menu
  • Unique menus based on Guest Service class
  • Guest-configurable greetings
  • Guest-configurable passcode
  • Guests can set multiple wake-up calls
  • Guest configurable inclusion in directory
  • Access to accurate time
  • Informational recordings
  • Guest surveys
  • Guest comment boxes
  • Direct connect to hotel services
  • Direct connect to external services

System Control

  • Multiple calls per mailbox
  • Multiple-layer password security
  • Multiple tenants (up to 8)
  • Accurate (Atomic Clock) time maintenance
  • Remote maintenance software
  • Configuration utilities
  • Diagnostic utilities
  • System event and error logging
  • Automatic system failure notification
  • System reports scheduler
  • Guest mailbox resetting: manual, PMS & PBX message
  • Configurable maximum message life for both guest and staff mailboxes
  • Other mailbox types: play prompt, record prompt, record message, time branch, extension, reference, menu, group, AGS function, select language
  • Automatic or manual backup/restore
  • Multiple languages (requires HASP activation)
  • Wake-up off-loading
  • 9-1-1 notification (certain PBX types)